FAQs

What are the participating products in the Moov Scratch to Win promotion?

To enter the promotion, consumers must purchase any two (2) MOOV Head Lice products in a single transaction.
The products are:

MOOV Head Lice Combing Conditioner  (200mL)
MOOV Head Lice Defence Spray (120mL)
MOOV Head Lice Sensitive (200mL)
MOOV Head Lice Shampoo (200mL)
MOOV Head Lice Shampoo (500mL)
MOOV Head Lice Solution (200mL)
MOOV Head Lice Solution (500mL)
MOOV Head Lice Removal Comb


What could I win?

You have a one-in-three (33%) chance of winning a Mobile Prepaid Digital Mastercard! 


What is the value of the Mobile Mastercard I can win?

You could win up to $500!


When do I need to purcahse?

Purchases for this Promotion open at 12:01am AEDT on 17/01/2022 and close at 11:59pm AEDT on 19/03/2021. 


When can I enter?

Entries into the Promotion open at 12:01am AEDT on 17/01/2022 and close at 11:59pm AEDT on 26/03/2021. 


How many times can I enter?

There is a limit of 3 claims per household during the promotion. 


What Proof of Purchase do I need to provide?

You must provide an itemised purchase receipt. The receipt must clearly show the participating products purchased, the store where the products were purchased and the date and time the purchase was made.


How long will it take to validate my win?

Your winning entry will be validated within 2 business days.


How will I receive my Prize?

You will receive an SMS with a link and activation code to redeem your Mobile Mastercard via the Vault Pays app.


How long will it take to receive my Prize?

Please allow up to 2 business days once receiving the win confirmation email to receive the SMS with the link and activation code to redeem your Mobile Mastercard via the Vault Pays app.


I didn’t receive an email confirming my Win?

Please make sure you check your spam and junk email folders if you have not received an email in your inbox.


I didn’t receive an email confirming my win?

Please make sure you check your spam and junk email folders if you have not received an email in your inbox. If you still have not received an email, please contact us via the Contact Us form, so we can look into this for you.


How do I activate my Mobile Mastercard from MOOV Head Lice?

  1. You'll receive an SMS from ‘MOOV Winner' with an activation code.
  2. Click the link in the text message and you'll be directed to your device's app store to install the Vault Payments app. (Or if you’ve previously installed the Vault Payments app, click the link and go to step 4.)
  3. Click the option to install and then open the Vault Payments app.
  4. When prompted enter your mobile number and the activation code from the SMS.
  5. Read and accept the Vault Payments Terms & Conditions.
  6. You'll then see your MOOV Head Lice Mobile Mastercard in the app, and you're ready to add it to your device wallet for in-store or online purchases.

How do I add my Mobile Mastercard to my device wallet?

First, enter your activation code to access your Mastercard in the Vault Payments app. Then you can press "Add card to wallet" in the app to add to Apple Pay, Google Pay or Samsung Pay. If your phone is paired with an Apple Watch, you can choose to add your card to the wallet on your phone, the wallet on your watch, or both.


How do I use my Mobile Mastercard for in-store purchases?

Once you've added your card to your Apple Pay, Google Pay or Samsung Pay wallet, you can use your phone to "tap and go" at contactless point of sale terminals (look for the Contactless, Apple Pay, Google Pay or Samsung Pay logo).


How do I use my Mobile Mastercard for online purchases?

Your MOOV Head Lice Mobile Mastercard is a digital Mastercard; you'll just need your card number, expiry date and CVC number. In the Vault Payments app, tap the card once to view your card number and expiry date. Tap twice to see the CVC number.


Can I have a physical Mastercard?

No for this promotion, only Digital Mastercard prizes are available. 


I can’t activate my card. What do I do now?

Please Contact Us and our team will investigate this for you, and come back to you within 2 business days.


Where can I find the terms and conditions?

You can find the terms and conditions here.


I have more questions about my Mobile Mastercard and using the Vault app.

Click here to learn more about the Vault app, and Mobile Mastercards, or contact [email protected] if you are having trouble using your Mobile Mastercard.


I have a problem with my Cashback claim who should I contact?
You can also Contact Us with any questions and a member of our team will respond within 2 business days.